Reservations: +27 51 564 0636 / 733
info@deoudekraal.com

Spa Policy & Etiquette

Spa Policy:

Please arrive on time for appointments. Arrival time is indicated and does not mean treatment time. Arrival time is allocated for check-in ,getting changed, orientation and consultation. Late arrivals will have their treatment times adjusted accordingly.
50% deposit required to make a spa booking.
Children over the age of 16 years are welcome in the spa.
Cellular phones are to be turned off or put on silent on arrival, answer all calls outside.
Please bring your swimsuit if you wish to make use of the sauna, steam room, Jacuzzi’s and swimming pool.
On arrival you will be supplied with a gown and shoes.
Shuttle service is available at additional cost. Booking is essential.
Gift vouchers are available.
Day pass (no treatments): R450pp – includes the use of spa facilities and light lunch.Not on Saturdays.
Private parties- by special arrangement only.
We would like you to enjoy all aspects the spa offers you. (Treatments, facilities, food & atmosphere)
Please inform us if you have a specific departure time.
Saturdays- packages only, no individual treatments.

Spa Etiquette

To all the guests visiting the Spa, kindly note the following to assist the team to maintain the highest level of service at the Spa.

Value added spa facilities:

– Outdoor Garden Relaxation Area
– Outdoor Garden Jacuzzi
– Private indoor Jacuzzi
– Swimming pool
– Steam room
– Sauna
– Spa Lounge and bar
Use of all these facilities excluding bar is included with all treatments

1. Bring along Swimwear
Please bring along your swim wear if you wish to make use of any of the Spa’s facilities and treatments. We have a heated Jacuzzi, Sauna, Steam room and swimming pool.

2. Gowns and crocs provided
Guests will be issued with a gown and crocs upon arrival at the spa. We also have locker and changing facilities available for your convenience.

3. Preparation
We recommend that you use the Spa facilities prior to your treatment. The heat and relaxation time will enhance the benefits of your treatment by warming the muscles, opening the pores and encouraging a detoxifying effect in the body. Therapist will fetch you at hand and foot cubicle.

4. Previous medical conditions
Guests with a previous medical history of cancer, heart problems, high blood pressure, asthma, claustrophobia or ladies who are pregnant are advised to seek advice from their medical practitioner before booking any treatments at the Spa.

5. Silence
Kindly keep noise levels in and around the spa down in order to allow all guests to enjoy their spa experience.

6. Mobile phones
Mobile phones are prohibited in the spa.

7. Children
The Spa holds an age restriction policy of 16 years.

8. Cancellation policy
When scheduling a treatment booking, you will be requested to provide us with credit card details in order to secure the booking. We have a cancellation policy of 24 hours. Kindly advise the spa of cancellation or changing of treatment times to allow us to assist other guests with bookings. In the event of late cancellations or failure to arrive, a 100% treatment charge will be made.

Opening Hours:
Monday to Sunday: 08h00 to 17h00.
Guests are invited to make use of our Bar and Restaurant facilities to enhance and compliment their spa experience.

PLEASE NOTE:
Prices are subject to change without notice.

Cancellations:
Cancellation less than 7 days prior forfeit the full amount.
Cancellation 7 to 14 days prior forfeit 75% of the full amount.
Cancellation 14 to 21 days prior forfeit 50% of the full amount.
Cancellation 21 to 28 days prior forfeit 25% of the full amount.
We need a 50% deposit to confirm your booking. You could either provide us with your credit card details or deposit the amount into our bank account.

Bank: Nedbank
Branch: Bloemfontein
Branch code: 166234
Account no: 1662054254

Contact Us

  • GPS Coordinates: S29°23’00,0”, E26°04’53,0”29.383512S, 26.081629E
  • Email:info@deoudekraal.com
  • Office Phone:+27 51 5640 733 or
    +27 51 5640 636
  • CellPhone:27 82 413 1798

Bank Details

  • Bank:Nedbank
  • Branch:Bloemfontein
  • Branch Code:166234
  • Account No:1662054254
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